Billing & Credits
How usage is billed, how to check your balance, and how to add more when you're running low.
Your assistant runs on credits. Instead of paying one flat fee no matter how much or how little you use it, you're billed for the actual work your assistant does. This guide explains how that works, and how to check and top up your balance.
How credits work
Every time your assistant handles a task or has a conversation with you, it uses up a small number of credits. The exact amount depends on how much work is involved — a quick reminder uses less than, say, coordinating a meeting across five calendars and drafting a follow-up email.
You don't need to think about this while you work. Just talk to your assistant and let it do the task. Credits are deducted automatically behind the scenes.
Checking your balance
You can see how many credits you have, and how they've been used, from Billing in the sidebar. The page has tabs for Overview, Plan, Credits, Seats (on plans with per-seat credits), Usage and Invoices. The Overview shows your current balance and plan; Usage charts credit use over the last 30 days (with a per-member breakdown for teams); Invoices lists your transactions with links to download each invoice.
Check in on this page any time — there's no need to wait for a warning. If you run out of credits, your assistants pause until you add more or your credits renew. Free accounts get a small allowance of free credits that refills on a schedule, and the page tells you when the next refill arrives.
Adding more credits
If your balance is getting low, click Add Credits (on the Billing page's Plan and Credits tabs, or from the credit indicator at the top). You have three options:
- Upgrade your credit level. Raise the number of credits included with your current plan, without changing plans. The page shows the price change and the per-credit cost before you confirm.
- Buy once. Top up a one-time package of credits at a flat per-credit price. New credits are available right away.
- Auto top-up. Have credits added automatically when your balance falls below a threshold you choose (25, 50, 100 or 250 credits), with a monthly spend limit so it can never run away. You can turn it off any time. Auto top-up is not available on every plan.
Top-up credits roll over from month to month and expire 12 months after purchase. Top-ups generally cost more per credit than credits included in your plan, so if you find yourself topping up often, compare with raising your plan's credit level, which shows its per-credit price.
If you're a member of a team and you run out, you can request more credits from a team admin from the same screen. Admins can also set up a shared credit pool for the team.
The short version
- Usage is billed in credits, based on the actual work your assistant does.
- Your balance and usage history are always visible on the Billing page.
- Running low? Click Add Credits to upgrade your credit level, buy a one-time top-up, or turn on auto top-up.
- Nothing is hidden — you can check your balance any time, so there are no surprises.