Voice & Phone Calls
Have your assistant make a phone call for you — a reservation, a confirmation, anything that's faster by voice.
Some things are just faster over the phone. Booking a table, confirming an appointment, following up with someone who never checks email — your assistant can handle those with an actual phone call, not just a message. You stay out of the conversation entirely, and you get the full story afterward.
What your assistant can call about
Anything you'd normally pick up the phone for. A few examples:
- Calling a restaurant to make a reservation
- Confirming an appointment time with a doctor's office or salon
- Following up with someone by phone instead of waiting on an email reply
Just ask, the same way you'd ask for anything else: "Call the restaurant and book a table for four on Friday at 7," or "Give the dentist's office a call and confirm my appointment."
Your assistant's call line
Calls go out from a phone number that belongs to your assistant. Once the line is ready, you'll see it listed as Calls under your assistant's channels in its settings, alongside its text numbers. Depending on how your assistant is set up, the call number may be the same as its text number or a separate one. While a line is being set up, the settings page says so. If setup fails, it asks you to check with whoever manages your account. See the Texting Your Assistant guide for how phone numbers work.
People can call your assistant, too
Calls work in both directions. When someone calls your assistant's number, it can pick up. If it's you calling, your assistant treats it as you. If the caller is a known contact, your assistant can personalize the call, but a known number alone never lets a caller instruct it. If the caller isn't recognized, your assistant's Talk to strangers setting decides whether it takes the call or declines it.
You approve the call first
A phone call is a real action, just like sending an email or booking a meeting on your calendar. So by default, before your assistant dials, it lines the call up for your approval first — you'll see who it's about to call and why, and nothing happens until you say go.
This is the same review step your assistant uses for everything else it does on your behalf, and how much approval calls need follows your supervision settings. See the dispatch cart guide for how that works.
You get a summary
Once the call is done, the conversation is saved to the related chat or task and your assistant gives you a plain-English summary of what was discussed or decided — the reservation time it landed on, the answer it got, whatever the outcome was. You don't have to listen back to anything or piece it together yourself. Just read the summary and carry on.