Dispatch cart & execution
How Prime plans, stages, and executes real-world actions with deterministic human review.
The grocery store problem
Imagine asking your assistant to "handle my inbox, book a meeting with Sarah, and send the Q2 report to the team." An AI that just does all that immediately is terrifying. What if it sends the wrong version of the report? What if it books the meeting at the wrong time?
The dispatch cart solves this. Prime shops on your behalf — adding items to the cart as it plans — and then presents the cart for your review before anything actually happens. Just like a grocery store: you browse, you add, you review, you check out. Nothing leaves the store until you pay — or, if you've told your assistant it can check out on its own for certain kinds of action, until it does.
How it works
During a task, Prime adds each action it wants to take to the cart as it plans. The cart is a staging area — nothing is executed yet.
When the plan is complete, Prime submits the cart. What happens next depends on your Autonomy settings, which set a mode for each kind of action:
- Manual — the cart waits for you. The task shows Waiting on you until you decide.
- Confirmation Window — you get a short window (1 to 60 minutes) to approve or cancel. If you don't respond, the cart goes ahead or is dropped, depending on how the window is set.
- Autonomous — the cart executes without waiting.
If a cart contains several kinds of action, the strictest mode among them applies to the whole cart.
When a cart is waiting on you, you can:
- Approve — execute all items as shown
- Edit — change an item before approving
- Remove — drop one item and approve the rest
- Cancel — stop the whole cart
What goes in a cart
Any action that has real-world consequences. Not thoughts, not searches, not lookups — those happen inline. The cart is for things that send, create, or modify something outside the conversation.
| Item type | What it does |
|---|---|
| Sends an email, either as your assistant or as you | |
| Text and chat messages | Slack, Teams, SMS, WhatsApp, iMessage, and replies in a thread |
| Calendar events | Creates, updates, or deletes an event |
| Phone calls | Places a call, either as your assistant or introducing itself as you |
| Contacts | Creates, updates, or deletes a contact |
| Files | Creates, writes, or deletes a file |
| Connected drive | Creates, edits, shares, or deletes files in your Google Drive or OneDrive |
| Connected apps | Writes made through an MCP app or added skill (read-only lookups are not staged) |
| Booking link and poll invites | Emails someone their link to a booking page or scheduling poll |
| Website publish | Puts a website branch live, or deletes a site |
| Recurring tasks | Creates a new recurring task |
The cart is a contract
When you approve a cart, you're not just saying "go." You're signing off on the exact text of every email, the exact time of every calendar event, the exact recipient of every message. Prime shows you each item verbatim before executing.
This matters. It means you can read the email Prime drafted and decide it's slightly too formal. You can check the meeting time and realize it conflicts with something you know about but Prime doesn't. The cart turns Prime from an autonomous agent into a collaborative one — it does the research, drafting, and planning. You own the output.
Execution is deterministic
Once you approve, execution is fully deterministic. The cart items are routed to the appropriate service and executed in order. No AI model is involved in that step. No interpretation. The email that goes out is exactly the email you approved — word for word.
This is the guarantee: between approval and execution, nothing changes.
After you approve
The task's status returns to In Progress while the cart processes, then moves on when the work is done. Some actions, such as calendar events, contacts, and files, can be undone for a limited time after they run; the cart shows an undo button on those items while the window is open.
What happens after checkout
After the cart executes, Prime writes an activity entry back to the task. You can see exactly what was sent, when, and to whom. If the user needs to follow up, the full context is right there.
If the recipient is also on the platform, their assistant receives the dispatch and routes it to a task automatically — two AI assistants coordinating on behalf of two humans, each with full visibility and control.