Skills
How to browse, install, and build skills that extend what your assistant can do.
What skills do
Skills extend your assistant's capabilities. Out of the box, your assistant can manage your calendar, handle your contacts, run tasks, and have conversations. Skills add everything beyond that: reading your email inbox, coordinating scheduling across external participants, searching the web, connecting to third-party services, and more.
When a skill is installed, your assistant gains new tools and knows how to use them. The scheduling skill, for example, gives your assistant the ability to run multi-party availability coordination. A CRM skill would let it look up and update records. A knowledge skill might give it context about your company's internal processes.
Skill tiers
Every skill in the Skill Store carries a badge that signals how it was vetted:
| Tier | What it means |
|---|---|
| Core (shown under your company's name) | First-party skills that power your assistant's fundamental capabilities — calendar, scheduling, email, memories, contacts. |
| Official | Skills reviewed and published by the platform. Safe to add freely. |
| Community | Skills built by third parties or other users. No vetting implied — review the skill's description and permissions before adding. |
Your org admin controls which tiers, and which individual skills, are available to people in your organization. New skills stay hidden from users until an admin turns them on.
Browsing the Skill Store
The Skill Store lists the skills available to you. You can search ("Search skills and workflows"), filter by tier, and filter by type: Plugins, Workflows, Connections, or Knowledge. If someone has shared a skill with you, it appears in a Shared with me section at the top.
Opening a skill shows what it does and who published it. Some skills are opaque — you can see the name and description but not the full instructions. This is typical for commercial skills where the skill's behavior is proprietary.
Adding a skill
Click Add to My Skills on a skill's page. It's added immediately, and you can remove it later with Remove or Remove from My Skills.
If the skill requires a connection you haven't set up (say, a Salesforce connection), you'll see a notification in your inbox after adding it, prompting you to complete the setup. The skill is added but inactive until the required connection exists.
If your org admin has restricted the store, the button reads Request Access instead. Send a request with a short message and an admin can approve it or install the skill centrally.
Creating your own skills
You can build your own skills; admins do it from the Skills tab of Organization or Team settings with Create skill. What you can create depends on your role:
| Role | Can create |
|---|---|
| End user | Knowledge skills, workflow automations |
| Team admin | + Prompt skills |
| Org admin | + MCP-connected skills |
Knowledge skills are the simplest — they give your assistant a block of text to reference: your company's meeting standards, a style guide, domain-specific context. Zero friction to create, and often high value.
Workflow skills let you define a reusable task template — a checklist your assistant follows every time, triggered manually or on a schedule.
Once created, a skill is private to you by default. You can share it with your team or, if your org allows it, submit it to the org marketplace for others to install.